Questions and answers

After your request we agree on a time slot. At the agreed time you join a video call and approve screen sharing. The technician sees your screen, explains every step and works through the problem with you until it is solved.

The technician only sees what you share, and only during the session. We do not browse your personal folders without a technical reason, and we keep no copy of your data once the session ends.

Yes. You start the screen share and you can stop it at any moment with one click. Nothing is installed on your device without your explicit agreement.

The published prices cover one hour of video support. Most jobs fit in that slot. If the problem needs more time, we tell you before continuing.

Some faults are purely physical: a cracked screen or a mechanically damaged drive cannot be repaired over a video call. When that is the case we say so during the diagnosis and point you to the right next step.

Windows computers and Macs, plus smartphones for data recovery and software upgrades.

You contact us first, we run the diagnosis, then we tell you which service to select and how to pay. You know the amount before anything is charged.

Prices cover one hour of video support for the service concerned. Anything longer or outside that scope is agreed with you beforehand.

Yes. TechnoDep designs and develops brochure sites, online stores and web and mobile applications. That service is quoted per project, after a free conversation about what you need.

Because a five-page site and a business application have nothing in common. We price once we understand the scope, which avoids unpleasant surprises on both sides.

Our messages and our sessions run in French or English, whichever you prefer.